RETURN, EXCHANGE AND REFUND POLICY

We will refund you the full amount or exchange goods  within seven (7) days after the product has been purchased only if,

1. you received item(s) in poor, damaged or mutilated condition or;

2. received an item (s) that is different from the item (s) that you have ordered with us.

The refund will be processed to the same account/method from which the payment was made. 

Other than the above, we are not liable to but can consider under special circumstances an exchange only, if the customer is dissatisfied with the purchase. Exchange will only be issued if the goods are returned in original and unused condition and subject to availability of stock. In all instances, shipping costs will be borne by the customer. 

For processing, please contact us at urjamusic@urjamusic.com or whatsapp us on +27 827869601

© 2019 by Urja Music