TERMS & CONDITIONS

SHIPPING

We deliver through reliable courier and postal services, however there may be delays in shipping due to unforseen circumstances such as war, riots, earthquakes, hurricanes, lightning, pandemic and explosions, for example, for which we will continually keep you updated.

Lead time is dependent on stock availability. Should we have stock available, orders will be dispatched the same day provided payment is validated/received before 14:00 hours.

REFUND POLICY

We offer best quality indeed, however, if there are any damages, we will replace damaged product and/or if you received wrong product.

At the time of receiving parcel, if the package is damaged or opened, please do not accept. If accepted, we are not eligible for returns/refunds.

It is advised when opening your package to shoot a video so in case of internal damage, it is recorded. Damaged products need to be notified on delivery date.

Should you for any reason wish to cancel your purchase you will be liable for a 15% handling fee. You must advise us in writing of your cancellation and any such cancellation must be signed by the person who made the original purchase. 

We do not refund in delays in shipping due to unforseen circumstances such as war, riots, earthquakes, hurricanes, lightning, pandemic and explosions.

EXCHANGE POLICY

We do not exchange but are here to see you happy and satisfied. Please contact us and we can see how to assist further.

PRIVACY POLICY

Urja Music, through its website, is extremely proud of it’s commitment to protect your privacy. We value your trust in us. We will work hard to earn your confidence so that you can enthusiastically use our services and recommend us to friends and family. Please read the following policy to understand how your personal information will be treated as you make full use of our site.

For further details/query regarding the privacy policy, you may contact us at urjamusic@urjamusic.com

We respect your privacy and are committed to maintaining it. When you shop on our shopping store, we will ask you to input your information and will collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone/ mobile number, product selections, credit card or other payment information and password.
We recognize your right to confidentiality and are committed to protecting your privacy. We do not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge.
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. 
With your consent, we notify you of products or special offers that may be of interest to you. You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights.
We will not release your Personal Information to any company outside for mailing or marketing purposes.
We use ‘Cookies’ to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. ‘Cookies’ are tiny text files which our Website places on your computer’s hard drive to store information about your shopping session and to identify your computer. `Cookies` cannot harm your computer and do not contain any personal or private information. We do not hold any of your credit card information. This information is securely collected by our authorized payment processors.
In short, we always strive to respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.We do not hold any of your credit card information. This information is securely collected by our authorized payment gateways. With the industry’s most-advanced encryption, fraud prevention and protection policies, our payment gateways are dedicated to keeping your account safe and secure. Once your information reaches our payment gateways it resides on a server that is heavily guarded both physically and electronically.
As prices are very secretive and sensitive issue for any company therefore all prices are shared under a compliance of placing an order with us. Prices are not permanent and can be changed periodically.
Photos are References Purpose Only, Misuse of the Pictures will have strict Consequences from Urja Music.

The place of jurisdiction shall be exclusively in South Africa and India only. 


 

CONTACT US FOR ANY FURTHER QUERIES:

Business Name: Urja Music [PTY] LTD
Email: urjamusic@urjamusic.com
Phone: 0827869601(South Africa)
9699887868 (India)