Terms & Conditions

Please be aware that when booking a course or therapy session, it is non-refundable. A credit note may be issued, for use on future courses/therapy session, at our sole discretion. 

Terms and Conditions for the Booking and Provision of Courses/Therapy sessions.

Please read these terms and conditions carefully before booking any courses (“course(s)”) and/or therapy session with Urja Music and/or Shashika Mooruth Rampersad.

When booking a course/therapy with Urja Music and/or Shashika Mooruth Rampersad, you (“Customer”) agree to be bound by the following terms and conditions. Please print a copy for your reference as these are the terms and conditions upon which we will supply the course(s)/therapy to you.

1. Contract Formation

1.a When you purchase online or through an email or WhatsApp or a telephone conversation, your booking constitutes a request to us to reserve a place for you on a specified course with a specified commencement date.

1.b The contract between us will form when we send you a confirmation acceptance email of your place on the course. Where a purchase is made online, this will occur in addition to the online confirmation documentation.

1.c Acceptance will be complete at the point at which we send the confirmation email to you and it is at this point that a contract comes in to force between us, on the basis of these terms and conditions. If we are unable to accept your order, we will inform you of this and we reserve the rights to reject any order or not accept any order, for any reason, at our sole discretion.

1.d We recognise that a mere request for information does not constitute an intention to enter into a legally binding contract and the above clauses only apply to online purchases and clear requests to reserve a place on a course.

2. Cancellation of Course/Therapy Booking Policy

2.a Given the provision of the course(s)/therapy being a service and falling within the exempt remit of ‘the supply of accommodation… catering or services related to leisure activities’ and ‘events’, we are not obliged to offer you or any customer (whether a business or individual consumer) a cooling off period and reserve the right to retain the entirety of all monies paid for any course(s)/therapy or require payment for all sums payable for such course(s)/therapy not yet paid for in advance, subsequently cancelled for any reason whatsoever.

2.b If you cancel after we have started the course(s)/therapy, you must pay us for the course(s)/therapy provided up until the time you tell us that you have changed your mind which given the course(s)/therapy are often provided in one day or in a package of ten or twelve sessions, will require payment in full from you for the same.

2.c In order to cancel your booking, please notify us in writing via email to urjamusic@urjamusic.com 

Once received, we will then confirm to you whether any fees paid and due for the course/therapy remain payable in full and non-refundable, at our sole discretion throughout.

2.d Upon your email, we may consider based on the circumstances as a kind gesture to refund part/full amount, credit note or exchange for goods to the value in question. 

2.e If for any reason we cancel the course, then the course/therapy fee paid by you in advance, shall be refunded in full and no further liability shall attach to us in respect of such cancellation.

2.f We will use reasonable efforts to provide the course/therapy on the agreed date.  If for any reason we need to change this due to circumstances beyond our reasonable control such as, but not limited to: unavailability of course tutors/therapist due to illness, inclement weather, pandemic, strikes and transport difficulties, then we shall endeavour to re-arrange the course/therapy. The provision shall not prejudice your right to cancel the booking and be refunded the fees in full and no further liability shall attach to us in respect of such cancellation.

2.g If you wish to make a change to the course(s)/therapy you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the course(s)/therapy, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract but again, any monies paid in advance or due as a result of your booking the course(s)/therapy will be retained by us in full/remain due and payable (as applicable) unless we expressly confirm otherwise.

2.h Should we offer any refund (which we are not obliged to do and will only do in our sole discretion) we will make any refunds due to you as soon as possible.

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